Jesús - Customer Service Specialist with 4+ years in retail and e-commerce

Delivered empathetic and effective support to customers across e-commerce and retail platforms

Mediated disputes between buyers and sellers, ensuring compliance with policies and positive outcomes

Designed and delivered engaging lessons, evaluated student progress, and maintained positive learning environments

Supported users with account issues and platform navigation during customer interactions

Assisted in resolving user inquiries and conflicts efficiently, ensuring timely resolutions

Resolved inquiries on listings, purchases, payments, and returns, Mediated buyer-seller conflicts, ensuring policy compliance, Assisted users with account issues, platform navigation, and optimizing their experience

Support with purchases, tracking, returns, and exchanges, Provide details on sizing, availability, and product care, Address billing, account, and service concerns promptly

Teach engaging, standards-aligned lessons, Evaluate progress and provide feedback, Maintain a positive, inclusive environment

Teach age-appropriate, engaging lessons, Monitor progress through activities and feedback, Create a supportive, nurturing environment