Experienced in providing empathetic customer support, resolving conflicts, and teaching engaging lessons across retail, e-commerce, and educational sectors.
Delivered empathetic and effective support to customers across e-commerce and retail platforms
Mediated disputes between buyers and sellers, ensuring compliance with policies and positive outcomes
Designed and delivered engaging lessons, evaluated student progress, and maintained positive learning environments
Supported users with account issues and platform navigation during customer interactions
eBay (Teleperformance)
Resolved inquiries on listings, purchases, payments, and returns, Mediated buyer-seller conflicts, ensuring policy compliance, Assisted users with account issues, platform navigation, and optimizing their experience
Nordstrom (Teleperformance)
Support with purchases, tracking, returns, and exchanges, Provide details on sizing, availability, and product care, Address billing, account, and service concerns promptly
Institución Educativa Liceo La Pradera
Teach engaging, standards-aligned lessons, Evaluate progress and provide feedback, Maintain a positive, inclusive environment
Institución Educativa El Recuerdo
Teach age-appropriate, engaging lessons, Monitor progress through activities and feedback, Create a supportive, nurturing environment
Bachelors
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Assisted in resolving user inquiries and conflicts efficiently, ensuring timely resolutions
