This is my profileContact via CazVidJesús
Customer Service Specialist with 4+ years in retail and e-commerce
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Competencies
Delivered empathetic and effective support to customers across e-commerce and retail platforms
Mediated disputes between buyers and sellers, ensuring compliance with policies and positive outcomes
Designed and delivered engaging lessons, evaluated student progress, and maintained positive learning environments
Supported users with account issues and platform navigation during customer interactions
Assisted in resolving user inquiries and conflicts efficiently, ensuring timely resolutions
Education
Languages
Summary
Experienced in providing empathetic customer support, resolving conflicts, and teaching engaging lessons across retail, e-commerce, and educational sectors.
Key Achievements
- Resolved complex inquiries related to listings, payments, and returns at eBay, enhancing user satisfaction
- Supported Nordstrom customers with purchases, tracking, and product information, improving service consistency
- Taught engaging lessons and provided feedback in educational settings, fostering positive learning environments
Experience
Customer Care Representative
Resolved inquiries on listings, purchases, payments, and returns, Mediated buyer-seller conflicts, ensuring policy compliance, Assisted users with account issues, platform navigation, and optimizing their experience
Support with purchases, tracking, returns, and exchanges, Provide details on sizing, availability, and product care, Address billing, account, and service concerns promptly
English Teacher (Intern)
Teach engaging, standards-aligned lessons, Evaluate progress and provide feedback, Maintain a positive, inclusive environment
Teach age-appropriate, engaging lessons, Monitor progress through activities and feedback, Create a supportive, nurturing environment