Dedicated professional with experience in teaching, project management, and technical support. Skilled at managing multiple responsibilities, ensuring client satisfaction, and adapting to diverse environments.
Effectively engaged students of various ages through online platforms, tailoring instruction to individual learning needs.
Led home improvement projects from initiation to completion, coordinating teams and ensuring client satisfaction.
Supported hospital IT systems in the US by creating work orders and liaising with medical staff and technicians.
Held roles from Call Center Agent to Team Lead, improving team performance and ensuring client account satisfaction.
51Talk
Teach kids from ages 5 to 15 years old I teach Group Classes of 4 students and also teach 1 on 1 classes of all ages
Porch Services
Responsible for a team of independent contractors, I was a point of contact between the customer and the Handyman I ensured that the project was completed, with 100% customer satisfaction, Delt with Home Improvement projects from start to finish
Dell Perot Systems
We provided IT support for computer systems for Hospitals in the US, Created work orders for technicians all over the US,delt with Technicians , Docotrs and Nurses
TeleTech Servicos SSI Integrales
Call Center Representative (Specialized Services, Checking, Savings accounts ; Online Tech support ), Promoted to Operation Coach (Assist supervisor with team to ensure they reach their personal and team metrics ), Promoted to Team Lead (Specialized Services, Checking, Savings accounts ; Online...
Business Management
H.S Diploma
Utilized Microsoft Excel, Word, and PowerPoint for data management, documentation, and presentations across roles.