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Jesús
Trainer
Video resume
Trainer, QA Evaluator
Train new hires for the Customer Service position in both Voice and WrittennEvaluate calls regarding the Quality process set by both The Client and The Contact CenternProvide feedback and coaching n
Contact
Ciudad de México, Ciudad de México, México
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries, disputes, and unrecognized charges, ensuring customer satisfaction.
Training & DevelopmentIntermediate
Trained new hires on customer service protocols and procedures to ensure quality standards.
Quality EvaluationIntermediate
Evaluated call interactions based on client and contact center quality criteria, providing actionable feedback.
Call Assessment & FeedbackIntermediate
Provided coaching and feedback to improve agent performance via call evaluations.
Summary
Dedicated professional with 9 years of experience in customer service, training, and quality assessment. Proven ability to train new hires and evaluate call quality to ensure service standards.
Key Achievements
- Progressed from Customer Service Agent to Trainer within 2 years, demonstrating role advancement
- Conducted training for new hires, enhancing team onboarding processes
- Evaluated call quality and provided coaching to improve customer service standards
Skills
Customer ServiceTraining & DevelopmentQuality EvaluationCall Assessment & Feedback
Published on CazVid - Jul 3, 2025