Jesús - Customer Support & Sales Specialist with 6+ years in service industry

Provided comprehensive support through multiple communication channels, resolving customer issues effectively.

Guided customers through technical troubleshooting for device issues via phone, email, and chat.

Identified prospects, created ads, and managed follow-up communications to generate sales.

Mentored colleagues and contributed to team performance through coaching and quality feedback sessions.

Answering inbound calls from customers who require assistance with their package, Help customers place orders online, Track and trace customer’s package, Resolve any issue with the carrier

Answer calls from customers that have difficulties with their computer hard drives., Guided customers through basic troubleshooting steps to fix their devices via phone, email, and chat., De-escalated angry customers., Assisted our leadership team while the QA analyst was on vacation., Analyzed organizational quality requirements to improve agents' performance in different customer communication canals., Carried out schedule planning and execution to provide feedback to develop a more substantial, result-oriented, and capable team., Making changes to plans and adapting to changing circumstances, avoiding roadblocks., Motivated team members, boosting morale and achieving performance goals., Taught and mentored colleagues for a better team member dynamic, Carried on up to 13 weekly feedback sessions, backed by monitored coaching points and their relation to the company quality standards.

Identified and generated new leads., Designed and posted ads on Facebook and Mercado Libre., Educated the prospects on products through calls, email, and WhatsApp., Provided existing customers with exceptional support., Supervised packaging and shipping of the orders., Generated shipping labels and tracked packages until destination arrival., Performed follow-up outbound calls to check the inventory and generate new sales to recurring customers.