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Logistics & Operations Specialist with 5+ years in Customer Service and Analytics
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Competencies
Applied time management, task delegation, and shipping planning skills in logistics roles.
Provided customer support and booking services in call center environments.
Developed and presented operational metrics and real-time analysis to support decision-making.
Managed accounting books, VAT returns, and financial documentation.
Proficient in control of absenteeism, report generation, and system management.
Education
Languages
Summary
Experienced in managing operational workflows, analytics, and customer support within fast-paced environments.
Key Achievements
- Managed absenteeism control and campaign tracking at Teleperformance.
- Developed and presented metrics as Mission Controller, enhancing team performance.
- Handled accounting system management and VAT returns, ensuring compliance and accuracy.
Experience
POC Payroll
Control of absenteeism by campaigns., Metric reports., Campaign tracking., Training (OPS)., Support of agents in reading detachable payroll., Discounts on off-site logins.
POC of Routes
Planning and logistics., Cost report by campaign.
Call Center Agent
Booking., Customer Service.
Mission Controller
Development of metrics., Real-time analyst., File development., Educational talks with supervisors., Presentation of metrics.
Accounting assistance
VAT return., Management of accounting books (Diary and Major)., Accounting system management (A2).
FTL Operations Representative (After hours)
Real-time analyst., Shipping planning., Tracking and monitoring., Carrier management., Problem solving., Relationship with clients., Cost optimization.