Experienced customer service professional with a decade of international experience, specialized in client communication and support.
Provided customer support and service in multiple companies, ensuring customer satisfaction.
Studied English as a major and applied language skills in communication and service roles.
Seeking remote opportunities, leveraging years of experience in remote customer service environments.
Interacted effectively with clients and team members in a diverse, international setting.
IBM Costa Rica
Tech support as level 1, supporting VPNs, Lotus notes reconfigurations, RSA tokens via phone calls and chats creating tickets with SLA targets resolving cases or re-assigning to local deskside for an engineering and construction company based in Texas, United States.
Equifax Costa Rica
An agent Representative of credit bureau also activating plan for consumers who enroll for protection plan to monitor the credit with fraud alerts in the ssn to protect the credit applying dispute for late payments on the credit file.
Bachelor degree of high school
Diplomaed of english as second language