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Sales Manager at Total Care Services
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Competencies
Proficient in generating leads, qualifying prospects, and converting inquiries into sales.
Experienced in managing customer inquiries, scheduling, and issue resolution to ensure satisfaction.
Skilled in building rapport with clients and stakeholders through effective verbal and written communication.
Proficient in HubSpot, Talkdesk, Slack, and other platforms to manage customer interactions.
Languages
Summary
Dynamic professional with proven expertise in sales, customer service, and appointment scheduling across diverse industries. Skilled in leveraging CRM tools and communication platforms to enhance client engagement and operational efficiency.
Key Achievements
- Managed high-volume outbound calls (~250 daily), increasing appointment scheduling efficiency.
- Streamlined customer communication channels, enhancing client engagement and satisfaction.
- Handled inbound inquiries and responded promptly, supporting remodeling project estimations.
- Built strong customer relationships through proactive follow-up and personalized service.
- Utilized CRM tools to optimize sales processes and track customer interactions.
Experience
Sales Manager
Cold calling customers and scheduling appointments for remodeling project estimates., Made approximately 250 calls per day and responded to emails daily., Handled inbound calls from current and new customers., Attended weekly meetings to provide progress reports., Translated requests from Spanish-speaking customers.
Virtual Assistant
Setting up appointments for various companies., Addressing customer inquiries and demonstrating product knowledge., Managing cancellations and communicating appointment details to technicians., Approving estimates at the customer’s request., Documenting customer intake information and ensuring Post-Call Memos were completed.
Customer Support Representative
Scheduling appointments for tow trucks., Handling the release of vehicles from tow yards., Processing payments for vehicle releases., Maintaining communication with customers, adjusters, and tow truck drivers., Processing claims for insured customers.
Sales Representative - Account Executive
Generating leads daily by obtaining customers' consent for lead continuation., Having in-depth product knowledge to answer customer inquiries.
Customer Support Rep
Scheduling tow trucks for insured customers experiencing vehicle issues., Facilitating 3-way calls between customers and tow truck drivers., Filing new claims for insured customers involved in accidents.