Dynamic professional with proven expertise in sales, customer service, and appointment scheduling across diverse industries. Skilled in leveraging CRM tools and communication platforms to enhance client engagement and operational efficiency.
Proficient in generating leads, qualifying prospects, and converting inquiries into sales.
Experienced in managing customer inquiries, scheduling, and issue resolution to ensure satisfaction.
Skilled in building rapport with clients and stakeholders through effective verbal and written communication.
Proficient in HubSpot, Talkdesk, Slack, and other platforms to manage customer interactions.
Total Care Services
Cold calling customers and scheduling appointments for remodeling project estimates., Made approximately 250 calls per day and responded to emails daily., Handled inbound calls from current and new customers., Attended weekly meetings to provide progress reports., Translated requests from Spanish-speaking customers.
HCP Assist
Setting up appointments for various companies., Addressing customer inquiries and demonstrating product knowledge., Managing cancellations and communicating appointment details to technicians., Approving estimates at the customer’s request., Documenting customer intake information and ensuring Post-Call Memos were completed.
BPO Contact Center
Scheduling appointments for tow trucks., Handling the release of vehicles from tow yards., Processing payments for vehicle releases., Maintaining communication with customers, adjusters, and tow truck drivers., Processing claims for insured customers.
Hispand
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Generating leads daily by obtaining customers' consent for lead continuation., Having in-depth product knowledge to answer customer inquiries.
Hispand
Scheduling tow trucks for insured customers experiencing vehicle issues., Facilitating 3-way calls between customers and tow truck drivers., Filing new claims for insured customers involved in accidents.
