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Jesus
Business Requirements Associate with 10+ years in Tech & Sales
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Competencies
Experienced in managing projects using tools such as MS Office, ServiceNow, and Salesforce, overseeing tasks from requirements to execution.
Supported sales teams with order entry, tracking, client communication, and ensuring timely installations across various roles.
Proficient in MS Excel, Power BI, Oracle, Xerox, UPS order systems, and RPA for data analysis, reporting, and process automation.
Operated heavy machinery and managed team activities in a construction setting, including proposals, fabrications, and project delivery.
Handled client interactions, coordinated with cross-department teams, and supported seamless implementation and support services.
Education
Languages
Summary
Experienced in project management, sales support, technical systems, and construction operations across corporate sectors.
Key Achievements
- Led creation of business requirements documents for a large-scale platform migration at HCL Technologies.
- Supported cross-functional teams through extensive communication and data gathering to improve supply chain impacts.
- Managed multiple client support roles, balancing order processing, client communication, and implementation coordination.
Experience
Business Requirements Associate VQX - XSITE to CTC Conversion Project
Creating BRD’s that will be used to create business requirements per applications and departments involved that are needed to move a large population of Xerox accounts from an old style manual billing platform (XSite) to a new automated (CTC) platform in order to generate accurate invoices in a...
Sales Business Specialist
Administrative support with sales orders, order tracking and installs., Order Submission and processing with compliance based criteria to meet certain targets., Offer replacement models at time of renewals to position the correct solution for the client to ensure client retention by keeping...
Virtual Sales Administrator 1, CNA Sales & Public Sector Pilot
Administrative support with sales orders, order tracking and installs., Worked with and Supported 6 Client Managers simultaneously while having to meet all of their deadlines while communicating the level of prioritization while Managing large orders to meet customer requested install dates.,...
Freight Sales Coordinator
Learn and understand the small package portfolio, analyze and compare the competition to better position ourselves strategically by offering solutions or services where the competitors fail short., Understand our actual capabilities to ensure we sustain our customer satisfaction level by delivery...
Sales/Lead Generator
Cold call prospects, build rapport within the first 2 minutes of the call, by building them up with what we had to offer by listening to them tell us their needs., Quickly get them to commit to a 90 minute in person presentation to review the Direct Buy membership while using the incentives as a...
Self Employed
Owned and operated a seasonal construction company of 10 plus employees, was responsible for proposals, supply orders, meeting city specifications per blue print drawings in order to deliver a finished product in a timely manner., Operate heavy machinery and equipment while maintaining the safety...
Architectural Metal Fabricator
Worked with and managed a small team of fabricators and welders to build and install aluminum, stainless steel and steel guard rails, sneeze guards and custom made decorations., Primarily Schools, Malls and City Buildings where a combination of steel and clear glass was a trending look for new...