Dedicated professional with over 4 years of experience in customer service, debt collection, and technical support across leading BPO companies. Skilled in workflow optimization, KPI management, and delivering exceptional client solutions.
Expertise in managing debt accounts, applying policies, and achieving recovery goals.
Proficient in handling client inquiries via phone, email, and chat, delivering effective solutions.
Experience in streamlining processes to enhance operational efficiency and ticket management.
Skilled in upselling and providing tailored telecom solutions to clients.
Shepherd BPO
Inbound/outbound collector agent for assortment of debt accounts.. Handling strict SOPs and Policies depending on the debt type.
Leadpops/Rebel IQ
Provided timely and effective support to clients via phone, email, and chat handling up to 250 tickets.. Mastering and applying new products, processes, and technologies, allowing for seamless integration into daily operations.. Identified inefficiencies in workflows and implemented new SOPs for streamline efficiency.. Maintained solid KPI records and sales revenue with a client follow up database.. Supported T2 and T1 agents and handled escalated tickets and/or calls.
Iterum Connections BPO
Inbound calling for Telecommunication services where I provided with best solution between different Telecommunication providers and ISP.. Provided support and response to client inquiries with a push for upselling better services or packages.. Handled heavy workload of calls and maintained a follow up database for existing clients.
SITEL (currently Foundever)
Bachelor's degree
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Capable of handling large volumes of data with accuracy and managing support tickets effectively.
Inbound support for a telecommunication company providing from in house services up to mobile and security features.. Provided timely and effective support, defusing tense situations and handling escalated clients with patience and professionalism.. Handle a large workflow of calls per day maintaining quality KPI standards.
