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Senior Operations Supervisor
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Competencies
Delivered high-quality customer support, training staff, and managing client relationships across multiple roles.
Coordinated staffing, monitored KPIs, and optimized workflow to ensure service standards at Iqor Panama Inc.
Supervised data processes and maintained information integrity for client satisfaction at DSS Data Support.
Provided expert assistance on consumer electronics, troubleshooting, and on-site service coordination at LG.
Recruited, onboarded, and trained staff, enhancing performance and service delivery in multiple roles.
Education
Languages
Summary
Dedicated professional with over 10 years' experience in customer service, operations, and technical support. Skilled in team leadership, process optimization, and client relationship management across diverse industries. Proven ability to enhance service quality and operational efficiency.
Key Achievements
- Led and coached customer service teams to consistently meet KPIs and improve service quality at Iqor Panama Inc.
- Managed back-office data processes and client communications, ensuring accuracy and satisfaction at DSS Data Support Services.
- Provided technical support for consumer electronics, resolving product issues and scheduling service appointments at LG Electronics.
Experience
Senior Operations Supervisor
Led and coached agents to deliver exceptional customer service across multiple campaigns., Monitored key performance indicators (KPIs) to ensure customer satisfaction and service quality., Developed staff schedules to align with project needs and customer demand., Ensured program adherence using...
Night Manager
Oversaw data management processes to ensure accuracy and timely delivery of information to clients., Managed back-office operations, focusing on providing reliable and precise service to internal and external customers., Maintained and shared critical sports-related information (betting lines,...
Technical Support Specialist (TV/AV)
Provided technical support and guidance to customers on TV, DVD, Blu-ray, home theater, and smart devices., Assisted clients in resolving product functionality issues and operational questions., Scheduled on-site service appointments, ensuring timely and professional customer support., Consistently...