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Jhasmani
Dispatcher and Customer Service Professional with diverse logistical and communication skills
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Competencies
Provided customer support in hospitality, cashiering, and call center roles, ensuring satisfaction and issue resolution.
Coordinated freight and driver schedules, managed communication between clients and drivers, and handled incoming/outgoing logistics calls.
Effectively engaged with guests, clients, and team members across multiple roles, including hosting, call management, and logistics.
Engaged in appointment setting, lead qualification, and customer outreach to support sales efforts.
Utilized dispatch software, call systems (YTEL), and data entry tools for efficient operation.
Education
Languages
Summary
Experienced in logistics coordination, customer interaction, and multi-tasking in fast-paced environments. Proven ability to manage high-volume calls, coordinate freight and driver schedules, and deliver exceptional guest services.
Key Achievements
- Handled over 200 calls daily, demonstrating high-volume communication management at Live Marketing Solution
- Managed freight scheduling and driver coordination across the United States at Shark Logistics
- Provided diverse guest services, including seating, reservations, and cleanliness inspections at Busboys & Poets
Experience
Host
Greet guests and seat them at tables or in waiting areas., Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating., Answer telephone calls and respond to inquiries or transfer calls., Maintain contact with kitchen staff,...
Cashier
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors, cleaning restroom and emptying trash cans., Greet customers entering establishments., Answer customers' questions, and provide information on procedures or policies., Count money...
Call Agent
Call agent., Experience on incoming and outgoing calls., Handling over 200 calls per day., Handling aggressive clients., Managing Loan templates., Transferring business calls to bankers in United States., Helping new people learn the system YTEL.
Dispatcher
Booking, Experience on incoming and outgoing calls., Speaking to truck drivers and brokers all over United States., Schedule freight transportation., Finding potential truck drivers and managing rates., Proactively address issues., Relay information between clients and drivers., Time management...
Appointment Setter
Contacting customers., Responding to emails., Experience on incoming and outgoing calls., Qualify prospects based on their needs., Schedule appointments between qualified prospects and sales team., Ability to work in a fast-paced environment and manage multiple tasks simultaneously., Computer...
Bartender
Customer Service., Welcoming customers, reading and listening to people to determine beverage preferences., Planning drink menus and informing customers about new beverages and specials., Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers., Checking...