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Jhoan
Customer Support Leader with 3 years in Customer Service & Technical Support
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Competencies
Provided support and assistance to customers to ensure satisfaction and issue resolution.
Supported technical inquiries related to products and services, troubleshooting issues as necessary.
Managed and organized vital customer documents to ensure efficient processing.
Negotiated payment plans with customers, resolving debt-related issues effectively.
Education
Languages
Summary
Experienced customer support leader with 3 years of expertise in customer service, technical support, and document management, skilled in handling customer inquiries, negotiating solutions, and managing documents efficiently.
Key Achievements
- Led customer support operations at Thoughtfocus, supporting colleagues and management
- Handled customer calls and negotiated payment plans at Global Lending Services
- Managed customer's driver's licenses for application process at Dkolor
Experience
Customer Support Leader
Supported both co-workers and owners of the company, In charge of Customer Service and Technical Support
Document Specialist & Customer Service
Making and receiving calls from customers who have vehicle debts, Negotiating payment plans with customers
Document Specialist
Managed customer's driver's licenses for ensuring efficacy in the application process