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Jhoan Tiburcio

Santo Domingo City, Nacional, Dominican Republic

Customer Support Leader with 3 years in Customer Service & Technical Support

  • Led customer support operations at Thoughtfocus, supporting colleagues and management
  • Handled customer calls and negotiated payment plans at Global Lending Services
  • Managed customer's driver's licenses for application process at Dkolor
Customer Service
Advanced
Provided support and assistance to customers to ensure satisfaction and issue resolution.
Technical Support
Intermediate
Supported technical inquiries related to products and services, troubleshooting issues as necessary.
Document Management
Intermediate
Managed and organized vital customer documents to ensure efficient processing.
Negotiation
Intermediate
Negotiated payment plans with customers, resolving debt-related issues effectively.

Languages

Spanish
English
Italian
See Full Skillset on CazVid
Customer Support Leader
Thoughtfocus
Supported both co-workers and owners of the company, In charge of Customer Service and Technical Support
Jan 2023 - Jan 2024
Document Specialist & Customer Service
Global Lending Services
Making and receiving calls from customers who have vehicle debts, Negotiating payment plans with customers
May 2022 - Sept 2022
Document Specialist
Dkolor
Managed customer's driver's licenses for ensuring efficacy in the application process
May 2022 - Sept 2022
Technical Support & Customer Service
Ticomsys
View Complete Work History
🎓
Universidad Dominicana O&M
Tourism and Hospitality Business Administration
See Education & Certifications

Customer Service

- I'm able to help the customers with their problems.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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