Dedicated customer service specialist with experience at Amazon and Accedo-24/7.ai, skilled in team supervision, conflict resolution, and building customer trust to enhance satisfaction and loyalty.
Proficient in providing exceptional support, addressing concerns, and building lasting customer relationships.
Experienced in supervising teams, coaching, and optimizing team performance in fast-paced environments.
Skilled in diagnosing issues and delivering effective solutions to ensure customer satisfaction.
Excellent at building rapport with clients and collaborating effectively within teams.
Amazon
Provided frontline support to customers, handling a high volume of calls with efficiency and accuracy.. Developed strong rapport with customers, effectively addressing concerns and building trust.. Also and mainly providing full time support to drivers in order to help them with their daily issues or inconveniences, managing some tasks, reports, and handling different cases by policy.. Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.. Collaborated with team members to enhance service delivery and streamline processes.. Utilized CRM software to track customer interactions and maintain accurate records.
Accedo-24/7.ai
Led a team of 32 agents in a fast-paced environment, overseeing their day-to-day activities and providing coaching and guidance to optimize performance.. Implemented glidepath and coaching activities to develop agent skills and improve overall performance. Oversaw daily operations to ensure team efficiency and adherence to quality standards.. Conducted regular quality assurance (QA) assessments to identify areas for improvement and develop action plans for continuous enhancement.. Analyzed performance metrics to identify areas for improvement and implement solutions.. Ensured adherence to company policies and procedures while fostering a positive and supportive work culture.
Accedo-24/7.ai
High school specialized in computing
Computer repair and maintenance course
Microsoft Word 2010
Microsoft PowerPoint 2010
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Capable of utilizing CRM tools to track customer interactions and improve service quality.
Uno27 SAS
Provided frontline support to customers, handling a high volume of calls with efficiency and accuracy.. Developed strong rapport with customers, effectively addressing concerns and building trust.. Assisted in the training and onboarding of new team members, sharing best practices and coaching techniques to promote skill development and performance improvement.. Maintained detailed records of customer interactions using CRM software for improved service delivery.
