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Front Office and Sales Professional with diverse hospitality and marketing experience
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Competencies
Proven ability to deliver proactive, high-quality service ensuring customer satisfaction and loyalty.
Skilled in closing sales, client management, and developing new business opportunities.
Experienced in managing guest transfers, check-ins, check-outs, and amenities in luxury hotel settings.
Effective communicator with strong interpersonal skills, fostering positive client and team relationships.
Capable of managing multiple tasks efficiently in fast-paced environments.
Education
Languages
Summary
Dynamic professional with extensive experience in hotel front office, guest services, and retail sales. Adept at managing operations, building client relationships, and driving sales growth in diverse environments. Committed to delivering exceptional service and optimizing operational efficiency.
Key Achievements
- Successfully managed guest transfers and amenities at high-end hotels, ensuring superior guest satisfaction.
- Led sales initiatives in retail, capturing new clients and closing deals, boosting product visibility and revenue.
- Coordinated guest check-ins and check-outs efficiently, enhancing operational flow in luxury hotel environments.
- Expanded client base by sourcing and managing new distributors and decorators in the window treatments industry.
- Delivered exceptional customer service through personalized interactions and quality control across multiple roles.
Experience
Front Office Agent
Guest tranfers management, Coordination of pick up y drop off of guest, Coordination of guest amenities silver and gold, Management of sistem opera, Management of check in y check out guest, Management of cashier, Room management of the hotel
Marketing and sale department
Capture customers, Closing sales on site, Attends Requests appointments, Take measures depending on the product, Visit new projects, Street Sales, Management of all vertilux Brand products, both automated and manual, Handling interfaces like Smart Hub, Velux Active con NETAMO y ALEXA
Marketing and sales department
Client management, Search for new distributors and decorators, Quality control and customers service, Street sale with appointment coordination, Knowledge of all types of blinds such as: Rollers, Eclipses, H.madera, H. aluminio, Crystal Pleat, Toldos sunlux, Puertas pleglables de pvc y Verticales de tela y pvc, Motor Brand knowledge of Celtic, Somfy y Tube., Knowledge of products such as: Floor of pvc,wpc, spc, artificial Grass high hair and low hair, gym floor , Wood laminates, Modular carpets and roll carpets., CRM program management
Front Office / Concierge
Guest tranfers management, Coordination of pick up y drop off of guest, Coordination of guest amenities silver and gold, Management of sistem opera, Management of check in y check out guest, Management of cashier, Room management of the hotel