Experienced bilingual customer support agent with a background in remote financial services, skilled in communication, problem-solving, and team collaboration.
Utilized in bilingual customer support and team collaboration to ensure clear and effective exchanges.
Effectively managed time and priorities in a remote work environment to meet customer needs.
Resolved customer inquiries and issues efficiently, maintaining high satisfaction levels.
Applied CRM tools to support customer interactions and maintain accurate records.
Foundever de Colombia S.A
Provide bilingual (Spanish-English) customer support for ADP clients, addressing inquiries and resolving issues promptly and effectively., Collaborate with team members to maintain a positive customer experience across all touchpoints, ensuring consistent service delivery and satisfaction.,...
Bachelor’s Degree
Proficient in Microsoft Office and Google Workspace for documentation, communication, and scheduling.