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Jhon
Customer Service Professional with 20+ years in Telecom and Banking
Video resume
Dispatcher
I have more than 20 years of experience in customer service, including working as a bilingual representative in the BPO sector in a major telecommunications company in the United States. I also worked in the financial sector for more than 10 years as a bank manager, I have experience in real estate sales campaigns, credit card activation, and recovery of past due accounts receivable. I love customer service and giving technical support, I'm good at solving issues.
Contact
Pereira, Risaralda, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Extensive experience in resolving customer issues and ensuring satisfaction in telecom and financial industries.
Bilingual CommunicationAdvanced
Provided effective support in both English and Spanish within customer service roles.
Account ManagementIntermediate
Managed customer accounts, including credit card activation and debt recovery in banking.
Technical SupportIntermediate
Assisted customers with technical issues related to telecommunication services.
Team LeadershipIntermediate
Led customer service teams in high-volume environments within telecom and banking sectors.
Summary
Experienced bilingual professional with over 20 years supporting customers in telecom and banking, skilled in technical support and account management.
Key Achievements
- Over 20 years of experience in customer service across telecommunications and financial sectors.
- Led banking operations in the financial sector for more than 10 years, including management and account recovery.
- Provided bilingual customer support in the BPO industry for a major US telecommunications company.
Skills
Customer ServiceBilingual CommunicationAccount ManagementTechnical SupportTeam Leadership
Published on CazVid - Jul 3, 2025