Experienced bilingual professional with over 20 years supporting customers in telecom and banking, skilled in technical support and account management.
Extensive experience in resolving customer issues and ensuring satisfaction in telecom and financial industries.
Provided effective support in both English and Spanish within customer service roles.
Managed customer accounts, including credit card activation and debt recovery in banking.
Assisted customers with technical issues related to telecommunication services.
Led customer service teams in high-volume environments within telecom and banking sectors.