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Customer Service & Quality Specialist with 5+ years in Banking and Tech Industries
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Competencies
Expert in delivering high-quality customer support across banking, telecom, and digital payment platforms.
Skilled in assessing and improving customer interactions to meet quality standards and compliance.
Proficient in designing and delivering onboarding programs for new employees in various departments.
Experienced in creating engaging content and managing social media platforms for Latin American markets.
Languages
Summary
Dedicated professional with over 5 years of expertise in customer service, quality evaluation, and training across banking and tech industries. Proven ability to enhance customer satisfaction and operational efficiency.
Key Achievements
- Led quality evaluations across multiple banking departments, ensuring compliance and service excellence.
- Trained and onboarded new hires, significantly reducing onboarding time and improving team performance.
- Managed social media content creation and customer engagement for multiple Latin American markets.
- Provided seamless customer support for banking and digital payment services, enhancing customer satisfaction.
Experience
Community Manager
Creation of social media content for Ecuador, Chile and Colombia.
Community Manager
Creation of 0 of the image for the company and social media management including contact with customers.
Client Service Associate II
Agent of customer service with a bank located in the US.
Sr. Quality Evaluator
Senior Quality evaluator for different departments (Customer Protection, Customer Service personal banking, Collections, Customer Service Credit Cards) of a bank located in the US.
Program Ready Trainer
Trainer for the new hires in different departments of the company (Customer Protection, Customer Service personal banking, Collections, Customer Service Credit Cards) of a bank located in the US.
Client Service Associate
Customer support agent for a mobile service payment to send and receive money, stocks, bitcoin, etc.
QA Analyst
Quality Analyst for a mobile Carrier located in the United States, México and Canada.
Client Service Associate
Customer support agent for a health care company with internal and external tickets.