Dedicated professional with over 5 years of expertise in customer service, quality evaluation, and training across banking and tech industries. Proven ability to enhance customer satisfaction and operational efficiency.
Expert in delivering high-quality customer support across banking, telecom, and digital payment platforms.
Skilled in assessing and improving customer interactions to meet quality standards and compliance.
Proficient in designing and delivering onboarding programs for new employees in various departments.
Experienced in creating engaging content and managing social media platforms for Latin American markets.
Fullex Corp
Creation of social media content for Ecuador, Chile and Colombia.
Pasabordo Express
Creation of 0 of the image for the company and social media management including contact with customers.
Concentrix
Agent of customer service with a bank located in the US.
Concentrix
Senior Quality evaluator for different departments (Customer Protection, Customer Service personal banking, Collections, Customer Service Credit Cards) of a bank located in the US.
Concentrix
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