This is my profileContact via CazVidJimena
Technical Support Specialist with 4+ years in healthcare and tech industries
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Competencies
Provided technical assistance in Spanish and English for medical devices and general IT issues.
Maintained patient databases and generated reports using Microsoft Excel for scheduling and operational needs.
Delivered bilingual support via phone and WhatsApp, assisting users and patients in healthcare and dental settings.
Utilized Word, Excel, PowerPoint, and Outlook for report creation, scheduling, and communication.
Handled billing, subscriptions, and refunds processes as part of customer service responsibilities.
Education
Languages
Summary
Experienced in providing technical support for medical devices and managing customer interactions in healthcare and dental industries. Proficient in database management, troubleshooting, and scheduling operations.
Key Achievements
- Provided bilingual technical support for medical devices and patient assistance at Apple, handling setup, troubleshooting, and device replacement.
- Managed appointment scheduling, rescheduling, and cancellations across multiple dental clinics, utilizing Microsoft Excel for reporting and database management.
- Demonstrated proficiency in troubleshooting hardware and software issues, along with database management and reporting tasks.
Experience
Chat Support Advisor I - Apple
Technical support in Spanish and English via phone calls for users of the Omnipod insulin pump system, providing assistance with setup, daily use, device replacement, and troubleshooting., Provided patient assistance with topics related to the Pod, the controller, and integration with glucose...
Technical Support Representative
Managed appointment confirmations, rescheduling, and cancellations for dental services via WhatsApp and phone calls., Coordinated scheduling across multiple locations and specialists, ensuring accurate utilization of Microsoft Excel to generate reports and maintain up-to-date patient databases and...