This is my profileContact via CazVidJoan
Customer Service Professional with diverse bilingual experience
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer ServiceAvanzado
Delivered customer support with assertive communication and active listening skills
Bilingual CommunicationAvanzado
Effectively communicated in English and Spanish to assist a diverse client base
Technical SupportIntermedio
Provided technical assistance as part of customer care at Asurion
Claim VerificationIntermedio
Participated in CPR claim verification campaign ensuring accuracy and compliance
Education
Bachelor
Arborizadora Baja school
Completed 2019
Languages
SpanishBilingual
EnglishBilingual
Summary
Dedicated customer care professional with multilingual capabilities and experience across travel, banking, and tech support sectors.
Key Achievements
- Served as Bilingual Travel Representative at IGT Solutions - Priceline, handling customer inquiries in multiple languages
- Participated in CPR claim verification campaign for Capital One Bank, contributing to fraud prevention efforts
- Provided technical and customer care support at Asurion, resolving a range of client issues
Experience
Bilingual Travel Representative
IGT Solutions - Priceline
Advisor I, CPR claim - CPR verification campaign, Capital One Bank
Concentrix CVG
Resolutions Agent II, Airbnb
Intouch CX
Bilingual Customer Care and Technical Agent
Asurion
Skills
Customer ServiceBilingual CommunicationTechnical SupportClaim Verification
Published on CazVid - May 17, 2026