Joan - Call Center Specialist with 3+ years in sales and collections

New York City, New York, United Statesen

Managed call handling efficiently while maintaining high service quality at CCS & US National Credit Solutions.

Followed procedures to meet performance objectives in fast-paced environment, demonstrating professionalism and adaptability.

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Summary

Experienced in sales and collections call center roles, skilled in client communication, procedure adherence, and utilizing technical platforms like Salesforce. Committed to delivering quality support and achieving operational goals through professionalism and adaptability.

Key Achievements

Gained extensive experience in sales and collections, showing responsibility and role progression over time.

Skills

Customer ServiceAdvanced

Handled customer interactions in sales and collections environments, ensuring quality and professionalism.

Sales & CollectionsAdvanced

Managed outbound and inbound calls for sales and collections, adhering to established workflows.

Technical SkillsIntermediate

Proficient in Microsoft Office, Salesforce, and operating systems, supporting documentation and communication tasks.

Communication & TeamworkAdvanced

Applied strong communication skills to collaborate effectively in team-based environments.

Time Management & Problem Solving

Experience

Call Center – Sales &amp; Collections

CCS &amp; US National Credit Solutions

Extensive experience in sales and collections environments., Managed call handling time efficiently while maintaining high service quality., Followed established procedures and workflows to meet performance objectives-demonstrated professionalism, responsibility, and adaptability in fast-paced...