This is my profileContact via CazVidJoan
Call Center Specialist with 3+ years in sales and collections
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Competencies
Handled customer interactions in sales and collections environments, ensuring quality and professionalism.
Managed outbound and inbound calls for sales and collections, adhering to established workflows.
Proficient in Microsoft Office, Salesforce, and operating systems, supporting documentation and communication tasks.
Applied strong communication skills to collaborate effectively in team-based environments.
Utilized time management and problem-solving skills to handle fast-paced work and meet performance metrics.
Education
Summary
Experienced in sales and collections call center roles, skilled in client communication, procedure adherence, and utilizing technical platforms like Salesforce. Committed to delivering quality support and achieving operational goals through professionalism and adaptability.
Key Achievements
- Managed call handling efficiently while maintaining high service quality at CCS & US National Credit Solutions.
- Followed procedures to meet performance objectives in fast-paced environment, demonstrating professionalism and adaptability.
- Gained extensive experience in sales and collections, showing responsibility and role progression over time.
Experience
Call Center – Sales & Collections
Extensive experience in sales and collections environments., Managed call handling time efficiently while maintaining high service quality., Followed established procedures and workflows to meet performance objectives-demonstrated professionalism, responsibility, and adaptability in fast-paced...