Experienced Customer Service & Technical Support Professional | CazVid

✨ Screen 100+ resumes in minutes with 90% accuracy

✨ Screen 100+ resumes in minutes with 90% accuracy

Contact Now

Joan Usigan

Arizona City, Arizona, United States Available for Remote Work

Customer Service & Technical Support Specialist with 15 years experience

  • Accumulated 15 years of experience in customer service, technical support, and back office roles.
  • Transferred from customer-facing roles to back office, demonstrating versatility and adaptability.
  • Maintained consistent employment and progressively handled complex customer and technical inquiries.
Customer Service
Advanced
Handled customer inquiries and provided support for product, billing, and promotional concerns.
Technical Support
Advanced
Troubleshot internet, computer, and product-specific issues, including resolving slow computers.
Back Office Support
Intermediate
Managed back office operations, focusing on administrative and support functions.
Product Promotion & Sales Support
Intermediate
Provided product highlights, promotions, and assisted with sales inquiries.
🚀

Every Journey Has a Story!

Professional experience builds trust and shows growth. Share the journey, wins, and lessons learned – employers love seeing real career progression.

Go to CazVid
🎯

Learning Never Stops!

Education, certifications, and courses show commitment to growth. From formal degrees to online learning – every step forward counts and impresses.

Go to CazVid

Customer Service and Technical Support

Answer product specific inquiries from the customer, Assist with internet service and computer issues. Fixes slow computers. Answer billing related concerns and other promotional inquiries.

Customer Service and Sales Support associate

Handle customer product specific inquiry. Troubleshoot product related concerns and issues. Provide product highlights and promotions. Assist with billing inquiry.

Share Joan Usigan's Profile

Choose Your Path

Job Seeker

Apply to jobs with just one click! Create your video resume and apply to jobs with just one tap from your mobile device.

The CazVid app is available in the App Store and Google Play

Choose Your Path

Apply to jobs with just one click! Download the CazVid app to search and apply to jobs. Record and post your video resume.

Hiring Manager / Recruiter

Access our AI-powered platform to find and match with top talent instantly on your laptop or desktop browser (not available on mobile.)