Joel - Data Analyst with 5+ years of expertise in data-driven decision making

San José, San José, Costa Ricaen

Led the development of a comprehensive dashboard that improved reporting efficiency by 30%.

Streamlined data collection processes, reducing data errors by 15%.

Published on CazVid

Summary

Dedicated Data Analyst with over 5 years of experience transforming data into strategic insights to support business objectives.

Key Achievements

Collaborated with cross-functional teams to deliver insights supporting strategic initiatives.

Skills

Data AnalysisAdvanced

Proficient in analyzing large datasets to derive actionable insights for business decisions.

SQLAdvanced

Experienced in writing complex queries to extract and manipulate data from relational databases.

Data VisualizationIntermediate

Skilled in creating clear and impactful visual reports using tools like Tableau and Power BI.

ExcelExpert

Extensive experience in using Excel for data analysis, pivot tables, and advanced functions.

Experience

Customer service representative in fraud and banking

Sykes Costa Rica

FEB 2019 - OCT 2020

Back office agent(emails)

Concentrix

OCT 2020 - JUN 2021

Customer service representative banking

Equifax

Jun 2021 - March 2022

Senior process executive

Infosys BPM

March 2022 - August 2022

Customer service representative

Bridgestone Americas(BATO)

August 2022 - September 2023

Education

CTP Mercedes Norte

High School diploma

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