Joel - Team Leader with 3+ years of BPO Customer Service Experience

Managua, Managua Department, NicaraguaRemoteen

Led a team to accomplish daily and weekly tasks through effective coaching and time management.

Implemented strategies to enhance revenue and reduce attrition within the team.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced team leader with over 3 years in BPO customer service environments, skilled in coaching, process improvement, and financial reporting.

Gained proficiency in managing monthly financial reports and organization of office processes.

Team LeadershipAdvanced

Guided and inspired team members to achieve operational goals and improve performance.

Customer ServiceAdvanced

Provided customer support with a focus on issue resolution and client satisfaction.

Time ManagementIntermediate

Optimized daily and weekly workflows to ensure timely task completion and team productivity.

Financial ReportingIntermediate

Prepared and managed monthly financial reports to support business analysis.

Emotional IntelligenceIntermediate

Applied emotional intelligence to improve team communication and resolve conflicts effectively.

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Skills