Jhoan - IT Technician with 5 years of experience in hardware and software support

Girardot City, Cundinamarca, ColombiaRemoteen

Installed and maintained computer systems, ensuring optimal performance across multiple client sites.

Developed comprehensive troubleshooting protocols that improved issue resolution times by 30%.

Published on CazVidOpen to remote

Summary

Dedicated IT professional with 5 years of experience in hardware and software support, system installation, and troubleshooting. Skilled in office tools and multilingual communication.

Key Achievements

Led software installation projects for corporate clients, coordinating with teams to minimize downtime.

Skills

Software InstallationAdvanced

Responsible for installing and configuring various software applications to meet user requirements.

Computer Hardware MaintenanceAdvanced

Performed regular checks and repairs on hardware components to ensure system reliability.

Office Tools (Word, Excel, PowerPoint)Expert

Utilized office tools extensively for documentation, data analysis, and presentation creation.

English B2Intermediate

Communicated effectively in English, both written and spoken, in technical support scenarios.

Languages

Inglés

Education

Nuevo Horizonte Girardot

Bachillerato

Completed 2023

SENA

Técnico en sistemas

Completed 2023

Oxford Centre English Institute

Idioma Inglés Intermédiate B1

Completed 2024

Oxford Centre English Institute

Idioma Inglés Upper Intermédiate - Advanced B2/C1

Completed 2025

Politécnico superior de Colombia

Atención y Servicio al cliente Diplomado

Completed 2025

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