Johan - Customer Service & Technical Support Specialist at Konecta

Successfully managed technical service orders, ensuring timely follow-up and customer satisfaction.

Demonstrated strong communication and decision-making skills in client interactions.

Published on CazVid

Summary

Dedicated professional with extensive experience in customer service, technical support, and digital content creation. Skilled in communication, sales, and managing technical orders to ensure client satisfaction and operational excellence.

Key Achievements

Handled diverse customer service roles across multiple companies, enhancing service quality.
Developed proficiency in Adobe Photoshop, Illustrator, and Premiere for image and video content creation.
Built a comprehensive skill set combining customer service, sales, and digital content skills.

Skills

Customer ServiceAdvanced

Expertise in managing client interactions, resolving issues, and ensuring high customer satisfaction.

Communication SkillsAdvanced

Strong verbal and written communication abilities, facilitating effective client engagement.

Technical Support ManagementIntermediate

Experience coordinating technical service orders and follow-ups to maintain service quality.

Digital Content CreationIntermediate

Proficient in Adobe Photoshop, Illustrator, and Premiere for creative media projects.

Sales & NegotiationIntermediate

Skilled in sales and service, with a focus on customer needs and commercial decision-making.

Languages

Inglés(bueno)

Experience

Ejecutivo Integral

Konecta

Atención al cliente. Gestión de órdenes de servicio técnico. Seguimiento en órdenes técnicas. Buenas habilidades comunicativas y comerciales. Toma de decisiones

Ejecutivo de Servicio al Cliente

listos

Atención al cliente. Gestión de órdenes de servicio técnico. Seguimiento en órdenes técnicas. Buenas habilidades comunicativas y comerciales. Toma de decisiones