Johan - Customer Service Specialist with 4+ years in Telecom, Fintech, and Logistics

Proven ability to handle diverse customer inquiries efficiently, ensuring high satisfaction levels.

Bilingual communication in English and Spanish, facilitating clear and effective interactions.

Skilled in resolving app and software issues, enhancing user experience and operational efficiency.

Proficient in MS Office, CCM software, and Adobe tools, supporting diverse digital tasks.

Answered constant flow of customer calls with minimal wait times., Responded to customer requests for products, services, and company information., Tracked customers packaging and assisted customers processing their requests through company’s software., Scheduled pickups and worked with stations to help shippers with their service requirements.

Offered advice and assistance to customers, paying attention to special needs or wants., Guided customers with any process that required the client’s app, including shopping, as well a other third parties., Responded to customer requests regarding services, financing options, billing, installments and other general information.

Assisted members with inquiries regarding transactions, balances and other financial services offered by the client, mostly using the own client ́s app, teaching its usage and troubleshooting when needed., Advised members of best practices around banking, bank account’s safety, online shopping and their use of the client’s products (cards, accounts, credit)., Explained members information about their credit score and eligibility for credit or other services.