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Back Office Agent / Customer Service
Contact
Competencies
Oversaw project planning, execution, and delivery in construction environments.
Managed project budgets, monitored expenses, and optimized resource allocation.
Led diverse teams to achieve project goals and ensure collaborative workflow.
Acted as primary contact for clients, providing project updates and resolving issues.
Education
Summary
Experienced project manager specializing in construction, with a strong focus on delivering complex projects on time and within budget.
Key Achievements
- Led multiple large-scale commercial construction projects from inception to completion
- Developed project timelines, budgets, and resource allocations ensuring timely delivery
- Managed cross-functional teams including engineers, contractors, and clients to ensure project alignment
Experience
Back Office Agent / Customer Service
Scheduling auto glass replacement appointments (Caliber/Hertz clients), Remote data verification and coordination with service shops, Service in English for a U.S.-based company
Customer Service Agent – Inbound, Chat & Email
Resolved inquiries, complaints, and order management, Handled multiple support channels simultaneously, Detailed CRM record-keeping
Customer Service Agent – Inbound Calls
Complaint handling, quick resolutions, and follow-up on complex cases
Outbound Sales Agent – Real Estate Leads
Contacted prospective buyers and renters, Information validation and appointment scheduling