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Johel
Customer Service & Sales Agent with 12+ years of experience
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Competencies
Utilized CRM systems like Salesforce, Zendesk, and Freshdesk for sales tracking and customer follow-ups.
Led sales efforts, exceeded targets, and developed sales strategies across multiple roles.
Managed travel reservations using Sabre, Amadeus, and Farelogix, resolving itinerary and billing issues.
Coordinated logistics and inventory for Gasperson Moving & Storage, completing 300+ moves with no damage claims.
Coached new hires in customer support and sales functions, improving team performance and KPIs.
Education
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Summary
Dedicated customer service and sales specialist with extensive experience managing high-volume inbound calls, coaching teams, and utilizing CRM and travel management systems. Skilled in customer support, sales, and logistics coordination, with a proven ability to improve KPIs and customer...
Key Achievements
- Consistently exceeded sales targets at Great Healthworks through product expertise.
- Resolved complex customer issues and managed high-volume sales calls effectively.
- Coached over 50 new hires at Sykes El Salvador, improving team KPIs by 20% and revenue growth by 15%.
Experience
Sales Agent
Managed inbound high-volume wellness sales calls., Used CRM/VRM systems for sales tracking and customer follow-ups., Exceeded sales targets consistently with strong product knowledge.
CSR / Coach / Sales Rep
Managed travel reservations using Sabre, Amadeus, Farelogix., Resolved complex itinerary and billing issues., Coached 50+ new hires, improving KPIs by 20%., Generated 15% revenue growth through sales strategies.
Logistics Specialist
Coordinated logistics, inventory, and client scheduling., Completed 300+ successful moves with zero damage claims.