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Jolivel
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Competencies
Demonstrated experience with Guest & Customer Service Excellence.
Demonstrated experience with Bilingual Communication (EN/ES).
Demonstrated experience with Empathy, Patience & Hospitality.
Education
Languages
Summary
Professional profile
Experience
5-Star Luxury Resort Server / Camarero
Delivered exceptional 5-star fine dining and VIP table service to international guests, ensuring a seamless luxury hospitality experience.. Demonstrated thorough knowledge of international cuisine, wine pairings, and menu details to provide personalized recommendations.. Handled high-volume guest requests with professionalism, active listening, and refined communication skills in both English and Spanish.. Maintained strict hygiene, safety, and operational excellence standards across dining areas.
Tech Support Specialist
Resolved hardware/software issues, guided customers through troubleshooting, and ensured device reliability with clear, hands-on support in a fast-paced setting.
Customer Service Representative
Delivered responsive customer and technical support across retail and digital platforms.. Handled product inquiries, returns, and troubleshooting with a focus on clarity, efficiency, and user satisfaction.
Tech Support Representative
Assisted users with technical issues related to streaming, login, and device compatibility.. Delivered clear solutions and ensured a smooth user experience in a fast-paced environment.
Skills
Video Transcript
Remote tech support agent
Hello, thank you for having me. This is Holly Bell from Dominican Republic and I'm looking for the remote position tech in tech support. So I'm a great candidate for this role because I'm being in the industry as a customer service representative and as well tech support for more than one year. Therefore, I consider myself a great candidate for this position. So don't hesitate to raise me out to know more about me. Thank you.