Experienced in customer support, technical troubleshooting, scheduling, and bilingual communication with a focus on service retention and efficiency.
Interacted directly with clients, resolving issues and providing information across multiple roles.
Provided troubleshooting and technical assistance for customer inquiries and service issues.
Managed appointments, transportation logistics, and live issue resolution in work environments.
Used bilingual skills to communicate effectively with diverse clients, including elderly populations.
Ubiquity
Provided different options to customers to retain their services, Delivered excellent customer service
Telus
Handled high call volume, Answered questions about bills, data usage, and service coverage, Provided technical support and troubleshooting steps
Sykes
Provided information to elderly regarding Medicare enrollment, Answered inquiries related to deductibles and co-payments, Submitted emails to insurance companies for expedited treatments
Cognizant
Assisted adjusters with injured workers' compensation cases, Handled scheduling for transportation and on-site interpretation, Managed live issues such as no-shows and transportation problems
Bachelor's Degree
Applied retention strategies and customer engagement techniques in service roles.