Jonathan - Customer Service & Technical Support Specialist with 5+ years experience

Provided technical and account support via phone and email, resolving customer issues efficiently.

Diagnosed and resolved issues related to telecommunications, networking, web pages, and device functionalities.

Led and mentored customer support agents, managed call evaluations, and fostered a positive team environment.

Provided bilingual English-Spanish interpretation, facilitating communication in support and client interactions.

Utilized Microsoft Office, hardware/software maintenance, and email protocols to support operational needs.

Assisting customers calls to resolve account issues like reloading minutes, updating account details, sending email requests to other departments.

Assisting customers with customer service requests, related to refunds, credits, billing explanation, basic troubleshooting for cell phones and residential internet., Convincing potential customers to purchase a product or subscription by providing excellence customer service and sales techniques.

Supporting customers with their cellphones issues, helping understanding the functionality providing instructions over the phone and testing using lab phones., Developing different ways to troubleshoot telecommunications and networking issues., Providing basic troubleshooting for web pages, DNS,...

Sharing knowledge using different skills with other agents by applying leadership experience., Coaching agents and managing time between tasks., Evaluating calls and creating a positive environment in the team.