Virtual Assistant Profile | CazVid

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Jonathan Herrera Vega

Alajuela, Alajuela Province, Costa Rica

Virtual Assistant with 15+ years of call center experience

  • Handled diverse customer interactions and adapted to various personalities
  • Gained extensive expertise in customer service, data entry, and CRM software
  • Developed proactive problem resolution and service up-selling skills
Customer Service
Expert
Managed customer interactions, ensuring first call resolution and high satisfaction.
Communication Skills
Expert
Communicated effectively with clients and represented brands professionally.
Data Entry & CRM Software
Advanced
Performed accurate data entry and utilized CRM tools to enhance service efficiency.
Problem Resolution
Advanced
Resolved customer issues promptly, contributing to first call resolution and customer satisfaction.
Patience & Proactivity
Advanced
Demonstrated patience and proactive approach while handling diverse customer needs.
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Education, certifications, and courses show commitment to growth. From formal degrees to online learning – every step forward counts and impresses.

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Virtual Assistant

Problem resolutionnnClient communicationnnProduct educationnnBrand representationnnService up-sellingnnRefund processingnnCall center proceduresnnFirst call resolution – AHTnnData entrynnCustomer servicennCRM Softwarenn

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