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Jonathan

Call Center Agent with Diverse Customer Service and Technical Support Experience

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Bogotá, Bogota D.C., Colombia
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Competencies

Customer ServiceIntermediate

Handled customer inquiries, support, and general assistance across various call center roles.

Technical SupportIntermediate

Provided technical assistance and troubleshooting for clients, improving issue resolution efficiency.

CommunicationIntermediate

Effectively communicated with customers through multiple channels ensuring clear and professional interactions.

Multichannel SupportIntermediate

Managed customer interactions via chat and phone, adjusting approach based on communication medium.

Education

Nivel intermedio 1
Instituto de Lenguas Universidad Distrital
Completed 2014
Bachiller Académico
Institución Educativa Distrital La Floresta Sur
Completed 2007
Básica Primaria
Institución Educativa Compartir
Completed 1998

Languages

SpanishNative

Summary

Dedicated call center agent with experience in customer service, technical support, and chat communication. Skilled in adapting to diverse client needs and company protocols, ensuring professional and effective support across multiple channels.

Key Achievements

  • Gained extensive experience in customer service across multiple companies, enhancing communication skills.
  • Provided technical support and customer assistance via chat, phone, and in-person interactions.
  • Adapted quickly to different company protocols and customer needs, demonstrating flexibility and problem-solving.

Experience

Agente Call center

EVERISE COLOMBIA

Servicio al cliente

Agente Call center

INTOUCHCX COLOMBIA

Servicio al cliente

Agente call center

ACEDO TECHNOLOGIES BOGOTA

Soporte técnico

Agente call center

TELEPERFORMANCE S.A.S

Atención al cliente vía Chat

Skills

Customer ServiceTechnical SupportCommunicationMultichannel Support
Published on CazVid - May 17, 2026
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