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Jonathan
Freight Broker
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Competencies
Utilized statistical techniques and tools to analyze large datasets in financial contexts.
Designed and optimized queries to extract and manipulate data from relational databases.
Created dashboards and visual reports for stakeholders using tools like Tableau and Power BI.
Built models to forecast financial performance and support strategic planning.
Applied Python for data cleaning, analysis, and automation tasks.
Education
Summary
Experienced data analyst with a strong background in finance, specializing in data visualization, analysis, and reporting to support strategic decision-making.
Key Achievements
- Led the implementation of a new data reporting system, improving report accuracy and timeliness
- Developed advanced dashboards and visualizations for executive decision-making
- Collaborated with cross-functional teams to analyze complex datasets and streamline processes
Experience
Freight Broker
Acted as the primary point of contact for both clients and carriers, managing expectations and coordinating schedules., Negotiated pricing, managed documentation, and followed up on deliveries to ensure client satisfaction., Fostered long-term relationships with freight partners and ensured timely communication.
Dispatch Manager
Oversaw client accounts related to cross-border vehicle shipments, ensuring seamless coordination between auctions, dealers, and private sellers., Maintained constant communication with clients, addressing their concerns, managing expectations, and providing real-time updates., Trained junior staff on best practices in communication, documentation, and client follow-ups., Led internal initiatives to improve client experience through more efficient scheduling and transparent reporting.
Truck Dispatcher
Managed service delivery for client accounts by ensuring timely dispatch, vehicle availability, and real-time issue resolution., Built rapport with drivers and clients alike, acting as a liaison to ensure accurate delivery timelines and service quality., Resolved delivery concerns and adapted to unexpected logistical challenges quickly, preserving client trust.
Customer Service & Sales Agent
Delivered high-quality customer care while promoting services and resolving technical inquiries., Consistently ranked among top performers in customer satisfaction and sales upselling., Promoted to senior agent based on communication skills, empathy, and client-first approach.