Jonathan - Data Analyst with 5 years of experience in financial services

Utilized statistical techniques and tools to analyze large datasets in financial contexts.

Designed and optimized queries to extract and manipulate data from relational databases.

Created dashboards and visual reports for stakeholders using tools like Tableau and Power BI.

Built models to forecast financial performance and support strategic planning.

Applied Python for data cleaning, analysis, and automation tasks.

Acted as the primary point of contact for both clients and carriers, managing expectations and coordinating schedules., Negotiated pricing, managed documentation, and followed up on deliveries to ensure client satisfaction., Fostered long-term relationships with freight partners and ensured timely communication.

Oversaw client accounts related to cross-border vehicle shipments, ensuring seamless coordination between auctions, dealers, and private sellers., Maintained constant communication with clients, addressing their concerns, managing expectations, and providing real-time updates., Trained junior staff on best practices in communication, documentation, and client follow-ups., Led internal initiatives to improve client experience through more efficient scheduling and transparent reporting.

Managed service delivery for client accounts by ensuring timely dispatch, vehicle availability, and real-time issue resolution., Built rapport with drivers and clients alike, acting as a liaison to ensure accurate delivery timelines and service quality., Resolved delivery concerns and adapted to unexpected logistical challenges quickly, preserving client trust.

Delivered high-quality customer care while promoting services and resolving technical inquiries., Consistently ranked among top performers in customer satisfaction and sales upselling., Promoted to senior agent based on communication skills, empathy, and client-first approach.