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Jonathan

Senior Project & Program Manager with 15+ years in IT & Financial Services

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San José, San José, Costa Rica
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Competencies

Project ManagementExpert

Applied project management principles across various industries, including finance, IT, and government, ensuring timely delivery and stakeholder satisfaction.

Process OptimizationAdvanced

Led process assessments and improvements, mapping current and future states to streamline workflows and enhance operational efficiency.

Risk & Compliance ManagementAdvanced

Directed enterprise risk assessments, ensuring adherence to regulatory standards like SOX and SDLC compliance.

Data Analysis & ReportingAdvanced

Built dashboards and performance metrics using tools such as Power BI, Tableau, and Excel to track project performance and support decision-making.

Stakeholder EngagementIntermediate

Engaged with cross-functional teams and clients to understand needs, develop strategies, and ensure project alignment and success.

Education

Bach
ULACIT
Specialist
ULACIT

Languages

EnglishC1
SpanishNative

Summary

Dedicated professional with over 15 years of experience leading complex projects across IT, finance, and government domains. Skilled in managing large teams, implementing process improvements, and ensuring regulatory compliance. Adept at stakeholder engagement and data-driven decision-making.

Key Achievements

  • Led a global contract compliance program managing a team of 56 auditors across multiple regions at MPHASIS.
  • Directed end-to-end planning, budgeting, and rollout of high-impact programs for Microsoft and other clients, improving process efficiency.
  • Ensured compliance with SDLC and regulatory standards while deploying enterprise applications across U.S. financial institutions at INFINITE TECH.

Experience

SR PROJECT MGR (FREELANCE)

MPHASIS (WIDE CORP)
AUG 2025 - OCT 2025

Led a critical global program focused on auditing enterprise contracts for SOX compliance, specifically managing the accuracy of data migrated within an S/4HANA environment., Managed a large team of 56 auditors across multiple regions, ensuring consistent execution and regulatory alignment...

SR PROGRAM MANAGER (FREELANCE)

BEYOND SOFT / MICROSOFT
JUL 2025 - AUG 2025

Directed end-to-end planning, budgeting, and rollout for high-impact program initiatives., Conducted detailed mapping of process gaps to drive targeted improvements and advised leadership on strategies to streamline workflows and boost delivery outcomes., Built performance dashboards to enhance...

SR PROJECT MANAGER (FREELANCE)

INFINITE TECH (FINPLAT)
APR 2025 - JUL 2025

Led the deployment of complex enterprise applications across U.S. financial institutions., Ensured meticulous compliance with SDLC methodologies and facilitated seamless integration with existing systems, requiring high stakeholder engagement, compliance and data governance., Collaborated with...

BUSINESS PROCESS ARCHITECT / GLOBAL FIELD RISK LEAD

HP INC.
APR 2023 - NOV 2024

Led enterprise-wide risk assessments and established compliance initiatives across global IT portfolios., Directed project lifecycles aligned with SDLC principles, delivering executive-level reporting and strategic recommendations on project status and risk., Conducted detailed current and future...

SR PROGRAM MGR (FREELANCE)

MICROSOFT / MANPOWER
OCT 2022 - APR 2023

Oversaw all project phases, from requirement gathering and budgeting to implementation and stakeholder sign-off, ensuring projects adhered to deadlines and financial objectives., Engaged with stakeholders to understand business needs, providing expert recommendations that improved project workflows...

SERVICE DELIVERY MGR

IBM/KYNDRYL
AUG 2020 - DEC 2022

Ensured strict compliance with service level agreements (SLAs) and optimized vendor performance through rigorous contract management., Established protocols for implementing service delivery strategies, enhancing customer satisfaction and operational efficiency., Conducted financial analyses to...

SR PROGRAM MGR (FREELANCE)

HAMILTON HOLDINGS / MICROSOFT
FEB 2020 - JUL 2020

Led strategic program delivery, aligning cross-functional teams and timelines for successful execution., Directed end-to-end planning, budgeting, and rollout of key initiatives., Advised stakeholders to streamline workflows and boost delivery outcomes., Mapped process gaps to drive targeted...

SERVICE DELIVERY MGR (GOVERNMENT ACCOUNTS)

SONDA TIM
MAY 2019 - FEB 2020

Defined and managed service delivery frameworks that enhanced operational performance and customer satisfaction through strategic project oversight., Oversaw the development and execution of service level agreements, ensuring consistent compliance and managing risks associated with service...

PROGRAM MGR

HP E/DXC
JUL 2016 - APR 2019

Managed complex data center migration projects, employing best practices in project management and consultancy to ensure client satisfaction., Managed project budgets meticulously, aligning resource allocation with project timelines and financial objectives., Directed the complete project life...

CONTINUOUS IMPROVEMENT PM (FREELANCE)

CARLSON WAGONLIT BRAZIL
JAN 2015 - DEC 2015

Focused on auditing and optimizing financial processes to drive efficiencies and improve bottom-line results., Worked closely with financial teams to assess current operations, map opportunities for efficiency, and implement optimization strategies., Established metrics to evaluate process...

Skills

Project ManagementProcess OptimizationRisk & Compliance ManagementData Analysis & ReportingStakeholder Engagement
Published on CazVid - May 17, 2026
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