Handled client inquiries and service requests across multiple roles, ensuring positive customer interactions.
Operations ManagementIntermediate
Supported cargo and administrative operations in logistics and eCommerce environments.
Administrative SupportIntermediate
Provided administrative assistance in various roles, including office management and documentation.
Sales and Client RelationsIntermediate
Engaged in sales activities and client interaction, notably in consumer sales roles.
Communication SkillsAdvanced
Facilitated effective communication with clients and team members across multiple roles.
Education
BACHILLER ACADÉMICO
IED COSTA RICA
Completed 2013
TECNÓLOGO EN GESTIÓN LOGÍSTICA
SENA – Servicio Nacional de Aprendizaje
Languages
InglésB2
Summary
Experienced in cargo operations, customer service, and administrative support across diverse industries. Skilled in managing client relations, logistics, and team collaboration, with a proactive approach to task execution.
Key Achievements
Managed cargo operations at ADECCO COLOMBIA – MENZIES AVIATION, ensuring smooth and efficient freight handling.
Handled debt recovery as Asesor Reparador de Deuda, contributing to client credit management.
Provided customer service across various roles including sales, service, and administrative support, enhancing client satisfaction.
Experience
Agente de carga (Comercio Exterior) operación American Airlines
ADECCO COLOMBIA – MENZIES AVIATION
25 de Mayo de 2023 - Actualmente laborando
Asesor Reparador de Deuda
RESUELVE TU DEUDA
26 de Julio de 2022 - 05 de Febrero de 2023
ISR Consumer - Ventas
AMERICAS BUSINESS PROCESS SERVICES
03 de junio de 2021 - 4 de abril de 2022
Agente de Servicios
KONECTA (MULTIENLACE)
02 de Julio de 2020 - 06 de Febrero de 2021
Host
SMOKING MOLLY BAR
27 Febrero de 2019 - 15 de Marzo de 2020
Administrador eCommerce
TEXSAL S.A.S (AZULU)
09 de Agosto de 2017 - 21 de Febrero de 2019
Asesor Call Center
Nexarte. Eficiencia & Servicios
31 de Agosto de 2016 - 27 de Julio de 2017
Asistente Administrativo
SUPER REAL S.A.S.
22 DE Junio de 2015 - 18 de Junio de 2016
Skills
Customer ServiceOperations ManagementAdministrative SupportSales and Client RelationsCommunication Skills