Jonathan - Data Analyst with 5 years of experience in financial services

Utilized advanced data analysis techniques to interpret complex datasets and support strategic decisions.

Performed complex queries and database management to extract, manipulate, and analyze large datasets.

Created detailed reports and dashboards using Excel, Tableau, and Power BI for data presentation and insights.

Built financial models to evaluate investment opportunities and assess risks based on data analysis.

Resolved complex customer issues, providing high-quality service across various channels., Handled escalated cases, offering tailored solutions to resolve concerns., Provided support to internal customers to ensure smooth operations.

Managed inbound calls, offering support and assistance to customers., Handled quality control and labeling for patient treatment products., Ensured the accuracy of patient records and shipment labels for treatments.

Delivered outstanding customer service across multiple channels, specializing in issue resolution., Addressed escalations, providing effective solutions to both external and internal customers., Ensured internal customer needs were met efficiently to improve overall service operations.