Jonatan - Project Manager with 10+ years of experience in the construction industry

Led and coordinated construction projects, managing teams and timelines effectively.

Supervised multidisciplinary teams to ensure project standards and deadlines were met.

Managed project budgets, monitored expenditures, and optimized resource allocation.

Ensured adherence to safety regulations and standards on all construction sites.

Processed incoming service requests and claim calls from customers and clients., Provided general customer service, including establishing service initiation and providing assistance to customers and clients throughout the service delivery process., Captured information and entered data into the computer in a timely manner., Processed customer claims and followed up as needed to ensure claims were resolved in a timely manner.

Assisted customers with issues and concerns they experienced during the use of the product and/or service., Documented call-related information for auditing and reporting purposes., Maintained and updated customer information as necessary., Assisted members by providing prompt, courteous member service and support within the Technical and Warranty department., Provided technical support for all qualified products., Communicated with members by phone, through case management systems, and tools to help resolve service issues., Handled service requests with a sense of urgency. Responded to member concerns using problem-solving skills, tact, and discretion., Attended periodic team and department meetings to pass on and obtain new knowledge, policy changes, or other urgent information., Provided information in relation to trending or emerging issues., Supported department plans and goals., Issued monetary compensation between all parties for member service issues, subject to supervisor approval.