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Tier 2 Support Specialist with 5+ years in tech support and team leadership
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Competencies
Provided technical support for Apple devices and networks, diagnosing performance and connectivity issues.
Mentored support staff, led team initiatives, and created documentation to improve team performance.
Managed deployment of personnel, transportation logistics, and fleet operations across multiple projects.
Utilized Salesforce, HubSpot, SAP, Oracle NetSuite, QuickBooks, and Freshdesk to manage support workflows.
Education
Languages
Summary
Experienced support specialist with leadership in technical troubleshooting, team mentoring, and project management across tech and logistics domains.
Key Achievements
- Provided Tier 2 support for Apple ecosystem including troubleshooting macOS, iOS, and hardware issues.
- Led technical support team at Avalon, mentoring agents and creating documentation to improve workflows.
- Managed deployment and logistics for multiple projects, enhancing cross-team coordination.
Experience
Tier 2 Support Specialist / Team Lead
Provide Tier 2 support for Apple hardware and software including macOS, iOS, and internal platforms., Collaborate with engineering and product teams to improve workflows., Diagnose performance, connectivity, and compatibility issues., Create and maintain technical documentation., Mentor support...
Project Manager & Transportation Coordinator
Managed deployment of personnel across multiple projects., Oversaw transportation logistics., Executed fleet management tasks., Resolved logistical issues., Improved cross-functional coordination.