Experienced support specialist with leadership in technical troubleshooting, team mentoring, and project management across tech and logistics domains.
Provided technical support for Apple devices and networks, diagnosing performance and connectivity issues.
Mentored support staff, led team initiatives, and created documentation to improve team performance.
Managed deployment of personnel, transportation logistics, and fleet operations across multiple projects.
Utilized Salesforce, HubSpot, SAP, Oracle NetSuite, QuickBooks, and Freshdesk to manage support workflows.
Avalon (Apple)
Provide Tier 2 support for Apple hardware and software including macOS, iOS, and internal platforms., Collaborate with engineering and product teams to improve workflows., Diagnose performance, connectivity, and compatibility issues., Create and maintain technical documentation., Mentor support...
Staffing International
Managed deployment of personnel across multiple projects., Oversaw transportation logistics., Executed fleet management tasks., Resolved logistical issues., Improved cross-functional coordination.
High School Diploma
SQL Structure Training
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