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Data Analyst with 3+ years in financial services
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Competencies
Proficient in analyzing large datasets to extract actionable insights.
Skilled in writing queries to retrieve and manipulate data from relational databases.
Expert in using Excel for data organization, complex computations, and visualizations.
Experience with creating dashboards and visual reports using tools like Tableau and Power BI.
Education
Summary
Data analyst specializing in financial data with a track record of improving reporting accuracy.
Key Achievements
- Developed and maintained financial data models to improve accuracy of reporting.
- Led data collection and analysis efforts for quarterly performance reviews.
- Collaborated with cross-functional teams to implement new data management protocols.
Experience
T3 Helpdesk Agent
Experience in various Lines of Business (LOB) handling calls, emails, and chats., Provided high-level customer support across multiple business areas., Handled complex cases involving executive and legal interactions., Resolved Better Business Bureau complaints., Coordinated support across various company locations.
Corporate Wellness
Provided medical information assistance to clients through insurance company partnerships., Focused on enhancing employee well-being through wellness programs., Collaborated with insurance companies to optimize employee benefits., Involved in data sharing and program alignment.
Calls T1 Agent
Provided customer support across different departments., Managed escalations as T2 agent, ensuring prompt resolution of complex issues., Assisted customers with technical inquiries and troubleshooting, maintaining high levels of customer satisfaction., Collaborated with various teams to streamline processes and improve service delivery.