Jorge

BILINGUAL PATIENT & SERVICE COORDINATOR

Managed the end-to-end patient service workflow, including scheduling, treatment planning dissemination, and post-appointment follow-up, ensuring maximum operational efficiency., Coordinated critical information and procedures with multiple external and internal stakeholders, including doctors, medical assistants, dental labs, and external clinics, guaranteeing seamless patient transitions., Provided detailed and persuasive communication of clinic services and treatment options via chat and email, acting as the primary point of contact for new patient inquiries and service retention.

OPERATIONS & LOGISTICS COORDINATOR

Managed end-to-end logistics operations, functioning as the primary coordinator for freight movement and delivery timelines., Executed proactive risk mitigation, identifying potential transportation bottlenecks and developing contingency plans to minimize delays and maintain client compliance., Acted as the key liaison between trucking partners, customs, and internal sales teams, ensuring all parties remained aligned on project status and deliverables.

Demonstrated high cultural agility and independence while working in a complex, high-demand international business environment., Provided expert bilingual customer service (English/Spanish) to a highly diverse global clientele, enhancing product knowledge and driving sales., Managed cash handling and inventory, performing basic operations tasks under strict regulations.