Jorge - Data Analyst with 5+ years in financial services and reporting

Utilized statistical tools to analyze financial data and generate actionable insights.

Queried large databases to extract relevant information for reporting and analysis.

Developed complex spreadsheets and dashboards to facilitate data visualization.

Used BI platforms to create dashboards and visualize key metrics for stakeholders.

Educated patients about medical procedures, treatment options, and doctor's instructions in their native language, Handled high-volume insurance and legal 911 calls, gathering detailed intake information for urgent and non-urgent cases., Scheduled medical and legal appointments by coordinating with providers, attorneys, and patients across multiple systems., Made outbound calls from doctors’ offices to relay test results, confirm appointments, and follow up on patient care plans., Facilitated real-time communication between patients and healthcare professionals to ensure clear understanding of diagnoses, treatments, and next steps., Maintained detailed records of all interactions while ensuring compliance with HIPAA and legal confidentiality guidelines., Adapted communication style to serve diverse populations, ensuring accuracy and empathy in high-stress or sensitive situations.

Handled inbound reservation calls with professionalism, assisting guests in booking rooms across various hotel properties., Utilized property management systems (PMS) and customer relationship tools to manage bookings, modify reservations, and ensure data accuracy., Delivered personalized guest service by identifying needs, offering upsell opportunities, and providing detailed information about amenities and policies., Maintained high-quality service standards in line with hospitality brand expectations, contributing to customer satisfaction and repeat business., Coordinated with hotel staff to resolve reservation issues, special requests, and last-minute changes., Operated fully remotely, using softphone systems and cloud-based tools to stay connected with guests and hotel teams., Consistently met or exceeded key performance indicators (KPIs) for call handling time, booking accuracy, and customer satisfaction.

Managed day-to-day operations for multiple short-term rental properties, ensuring high occupancy rates and guest satisfaction., Coordinated guest check-ins/outs, cleaning schedules, and maintenance requests to maintain property standards and readiness., Used platforms like Airbnb, Vrbo, and OwneRez to manage listings, update availability, and handle guest communications., Responded promptly to inquiries and guest concerns, delivering high-touch customer service that encouraged positive reviews and repeat bookings., Handled dynamic pricing, calendar management, and booking optimization to maximize revenue across all properties., Collaborated with cleaners, handymen, and vendors to resolve on-site issues efficiently and uphold property quality., Maintained accurate records of expenses, reservations, and vendor payments using property management software and spreadsheets., Operated remotely while staying highly responsive and organized through the use of digital tools and communication platforms.

Managed end-to-end dispatch operations, from confirming load details with customers to assigning and supporting drivers., Utilized platforms such as Truckstop and uShip to find and book freight loads efficiently., Maintained clear communication with drivers and clients using RingCentral for calls, texts, and updates., Reviewed and handled contracts using CRM systems to track documentation, rate confirmations, and customer data., Guided drivers through route planning, truck stop navigation, and real-time issue resolution., Followed up on deliveries to ensure client satisfaction and coordinated timely payment processing., Operated remotely using industry-standard tools to manage logistics and optimize workflows.

Conducted consecutive interpretation services for clients in various settings, including legal proceedings and medical appointments., Utilized glossaries and reference materials to maintain knowledge of industry-specific terminology., Updated language skills regularly through professional development courses and workshops.

Scheduling appointments for car rentals, making phone calls, managing email accounts, cc payments and google calendar tasks, organize repairs for vehicles take calls for roadway assistance issues., Conduct training sessions and provide instructions for new hires, collaborate with the management to identify company training needs, conceptualize training materials and communicate the training need and online resources to new hires and active employees.

Handled a high volume of inquiries related to orders, refunds, delivery delays, and account concerns with professionalism and empathy., Escalated complex problems to appropriate internal teams while ensuring a seamless customer experience., Utilized CRM systems and internal tools to document interactions, track issues, and follow up as needed., Met or exceeded performance goals in response time, customer satisfaction scores (CSAT), and resolution rates.

Track and report technical issues, troubleshoot internet and land line problems, including wireless data issues., Identifying and resolving technical issues related to U-verse services, such as internet connectivity problems, slow speeds, TV signal issues, phone line disruptions, or equipment malfunctions., Maintain customer accounts, including processing orders for installation and repairs, updating information and handling billing services., Identifying and addressing outages in the network or service disruptions, either by troubleshooting remotely or scheduling a technician visit if necessary., Helping customers set up their U-verse equipment, including installing and configuring receivers, gateways (modems/routers), and ensuring all necessary connections are properly established for TV, internet, and phone services., Assist main trainer on day-to-day administration and logistics for the scheduled trainings., Provide support to other teams and discuss suggestions for the learning and development department., Support trainees with learning materials and assisted new hires on the use of software tools on their first weeks on the floor as active agents.

Identifying and resolving issues with satellite TV services, such as signal loss, poor picture quality, channel issues, and equipment malfunctions., Guiding customers through the process of setting up their DIRECTV equipment, including dish installation, receiver configuration, and remote control programming., Helping customers with account-related inquiries, such as service upgrades, billing questions, and troubleshooting service outages., When necessary, escalating more complex issues to higher-level technical teams or scheduling on-site technician visits for further assistance.

Help diagnose and resolve technical problems with fiber-optic internet connections, TV services, and phone lines. This may involve remotely troubleshooting equipment or guiding customers through troubleshooting steps., Support the installation process, providing guidance on how to set up fiber-optic modems, routers, or other related equipment, either by phone or via remote support tools., Assist customers in upgrading their plans or services, such as increasing internet speed or adding additional services like IPTV., Educate customers on how to optimize their fiber services, including tips on Wi-Fi setup, device compatibility, and basic technical knowledge about fiber-optic technology.

Help customers resolve common printer problems such as poor print quality, paper jams, connectivity issues, or error messages., Guiding customers through the installation and setup process, including connecting the printer to a computer, wireless network, or mobile devices., Assisting with troubleshooting software related to printing, such as fixing print queue issues or addressing compatibility concerns between the printer and operating system updates., Assisting with connecting printers to Wi-Fi networks or resolving issues with network printing., Advising on when and how to replace ink cartridges, paper trays, or other consumables., Provide assistance with warranty claims or directing customers to repair services if needed., Guiding customers in updating their printer’s firmware or software to improve functionality or fix bugs.