Detail-oriented Data Analyst with extensive experience in analyzing complex datasets, creating insightful reports, and supporting strategic decisions in the financial services industry.
Applied statistical techniques and data visualization tools to interpret complex data sets.
Used SQL to query and extract data from relational databases for reporting.
Built financial models, dashboards, and automated reports in Excel.
Presented findings and insights clearly to stakeholders across departments.
ACT
Provided customer service handling 70 calls a day regarding purchases, declined and pending transactions, and due dates., Aided clients with their credit card applications.
C3
Provided customer service for FedEx., Provided customers with information regarding their packages, for example, if it is in transit, shipped or not, or even if it got lost., Advised customers to file a claim with the shipper for refunds or replacements if packages were lost.
ICS INNOVATIONS
Provided customer service for Walmart via chat., Resolved issues of customers regarding their orders, such as lost packages, providing replacements or refunds.
Telus International
Assisted with applications for landlords looking for credit, criminal and eviction reports of potential tenants.
English
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Worked effectively with cross-functional teams to optimize data workflows.
