This is my profileContact via CazVidJorge
Customer Support and Technical Support Specialist with versatile skills
Contact
Managua, Managua Department, Nicaragua
Available on CazVid
Competencies
Technical SupportIntermediate
Handled technical queries and troubleshooting for clients at Concentrix and Ibex.
Customer ServiceIntermediate
Engaged with customers to provide support and resolve issues efficiently.
Teaching / InstructionBeginner
Taught mathematics to students for admission exam preparation independently.
Soft SkillsAdvanced
Demonstrated soft skills such as teamwork, active learning, and decision making across roles.
Education
Graduated
Centro Educativo Villa Flor
Completed 2015
American Nicaraguan School, English Language Institute
Juan Bansbach’s Music Academy
Mechanical Engineering
Universidad Nacional de Ingeniería
Knowledge for Development S.A.
Languages
EnglishAdvanced
Summary
Experienced in technical and customer support roles with strong soft skills and instructional background.
Key Achievements
- Provided technical support as an agent at Concentrix and Ibex, handling diverse customer issues.
- Served as a Mathematics teacher preparing students for admission exams, demonstrating instructional skills.
- Developed soft skills including active learning, teamwork, goal orientation, quick decision making, and information gathering.
Experience
Mathematics personal teacher for admission exams preparation
Self-Employed
08/01/2017 - 02/01/2018
Technical Support Agent
Concentrix
09/26/2020 - 12/30/2020
Customer Service and Tech Support Chat Agent
Ibex
08/16/2023 - 12/23/2024
Skills
Technical SupportCustomer ServiceTeaching / InstructionSoft Skills
Published on CazVid - Jul 3, 2025