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Customer Service & Administrative Professional with 7+ years of experience
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Competencies
Provided support to clients and internal teams through multiple channels including phone, email, and fax.
Processed purchase orders, managed order entry, and handled shipping logistics for various companies.
Organized meetings, managed correspondence, and provided clerical assistance in office settings.
Proficient in Microsoft Office Suite, QuickBooks, Google Apps, and other office management tools.
Coordinated shipments, assisted drivers, and managed freight handling at XPO Logistics.
Education
Languages
Summary
Dedicated professional with over 7 years of experience in customer service, logistics, and office administration, adept at streamlining operations and delivering excellent support.
Key Achievements
- Handled diverse customer interactions including shipment tracking, order processing, and issue resolution across multiple roles.
- Managed administrative tasks such as data entry, appointment scheduling, and correspondence, ensuring efficient office operations.
- Supervised administrative staff, maintained inventory and order processing, and supported logistics at XPO Logistics and other positions.
Experience
Customer Service/OS&D clerk/Dispatcher
provide customers with tracking information, shipping quotes, help them locate missing freight, crossed shipment, consignments, dock drop off and pick-ups, help the driver with customers and pick up freight from companies, dispatch them and make sure they don’t have issues, placing orders for the...
Customer Service Rep.
Respond to Distributors, Manufacturer's representatives, end-users via telephone, fax, or e-mail for the purpose of processing orders., process incoming written and/or verbal purchase orders., Respond to requests from distributors and manufacturer’s representatives which include but are...
Administrative Assistant, Bookkeeper Assistant
Processing people’s applications, Managing clerical or other administrative staff, Organizing, arranging, and coordinating meetings, dealing with emails, Handle receptionist duties from time-to-time which includes meeting and greeting guests., Data entry, research, raiser’s edge data entry,...
Mixer
Mixing and blending ingredients to be processed.
Assembler
Using a variety of hand and power tools.
Manager
Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen dining areas and restrooms.