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Planning & Process Improvement Specialist with Cross-Industry Experience
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Competencies
Applied Lean Six Sigma methodologies in process improvement projects to enhance operational efficiency.
Utilized SAP for creating orders, scheduling, and assisting planning teams in logistics and operations.
Utilized Power BI, SQL, Excel, Python, and Visual Basic to analyze data for decision-making and reporting.
Provided bilingual customer service and technical support in a high-volume environment.
Education
Languages
Summary
Detail-oriented planning and process improvement professional with experience in supply chain, manufacturing, and customer support, proficient in data analysis and project methodologies.
Key Achievements
- Supported demand, material, and production planning at Lucta Grancolombiana
- Contributed to reducing preservatives in Coca-Cola products through Lean Six Sigma projects
- Created orders, prioritized processes, and scheduled jobs for a US Oil & Gas company at Lean Solutions Group
Experience
Planning Intern
Supported the planning department in demand, material, and production planning., Assisted in aligning supply with production requirements.
Micro-Internship: Continuous improvement assistant
Supported the implementation of a project to reduce preservatives in Coca-Cola products using Lean Six Sigma methodology.
Customer Service Agent
Provided bilingual customer service and technical support.
SAP Dispatch Assistant
Assisted the planning team for a US Oil & Gas Company by creating orders, prioritizing processes, and scheduling field operator jobs.