Jorge - Customer Service & Sales Specialist with 5+ years of diverse hospitality and collections experience

Delivered quality support by resolving customer queries and complaints across multiple sectors.

Negotiated bill payments and agreements with customers, ensuring timely collections.

Conducted outbound calls and cold outreach to generate sales leads and manage accounts.

Handled reservations, check-ins, check-outs, and guest interactions in hospitality settings.

Performed system audits, processed reservations, and managed administrative tasks in hotel environments.

Did collections, coming up with agreements so people would pay their bills, as well as appointment setter, finding my own leads

Negotiate with customer and hear them out, have empathy

I'm a bill collector, I make sure people pay they bills, hear the customer out, and negotiate on when their bill would be paid

Fix their issues that they might have and offer insurance for any electro domestic

Make truck reservations, and assist customers in anything they needed or wouldn't be satisfied with.

Taking calls of unsatisfied customers and trying to make them have a good customer service experience

I would get inbound calls and make reservations for people that would be traveling

Check all the movement of the day, close the sistem and also do check ins and out and prepare the reservation for the next day

I would do check ins, check out, receive phone calls, make reservations and night audit