Experienced Project Manager specializing in IT and software development with a proven track record of delivering projects successfully.
Managed end-to-end project lifecycle including planning, execution, and monitoring.
Applied Scrum and Kanban techniques to optimize development workflows.
Facilitated communication between clients, teams, and stakeholders to ensure alignment.
Identified potential project risks and developed mitigation strategies.
CSR-Dish
Professional performance as a customer Care Representative, Advance within the company as advance tech representative, Gaining the knowledge and experience to become the highest technical support representative in Dish known as Dr. Dish, Solving customer’s technical difficulty over the phone, Sending out a technician if necessary
AT&T
Answering customers queries in billing and product related solutions, Dealing with angry customers that mainly called in to cancel service, Persuading customers in keeping the service, Finding solutions to technical, billing and equipment difficulties, Helping agents with any type of issue related to the product, Listening to agents calls and finding areas of opportunities
Verizon - Tech Mahindra
Providing a good customer experience, Helping customers with device activation, Helping them understand their bills, Taking them through applications for activation of other services, Technical support and opening new accounts
High School Diploma
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Planned and monitored project budgets to ensure cost control and financial efficiency.
Allstate –Sykes – Sitel
Taking Allstate customers claims at the scene of a car accident, Handling claims for vehicles damaged due to bad weather conditions and animal damage, Showing empathy and understanding of the situation
