Jorge

Logistics Coordinator - Cost Identification Associate

Analyzing accessorial fee opportunities, Ensuring accurate cost allocation for freight loads, Developing Excel-based automation tools to enhance efficiency, Producing weekly reports on accessorial data

Logistics Coordinator - Accessorial Associate

Logistics Coordinator - Track and Trace Associate

Advisor I - Customer Service

Managed billing and collection processes for accessorial charges, Optimizing financial workflows through SOPs and SOWs, Oversaw TMS, payment platforms, and contractual documentation to ensure accurate invoicing, Improving operational efficiency and financial integrity, Monitored and tracked freight loads, ensuring real-time visibility and quick issue identification, Managed multiple shipments simultaneously, Utilizing strong analytical skills and attention to detail in a fast-paced logistics environment, Provided front-line customer service, acting as the main point of contact, Assessed customer needs, redirected clients to appropriate departments, and ensured data accuracy, Focused on clear communication to enhance customer satisfaction and operational efficiency.