This is my profileContact via CazVidJorge
Data Analyst with 5 years of experience in financial services
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Competencies
Applied statistical techniques and data visualization to derive insights from large datasets.
Utilized SQL queries for data retrieval and manipulation to support reporting needs.
Created complex spreadsheets and macros to automate and streamline report generation.
Presented analysis findings to stakeholders and collaborated with diverse teams.
Education
Summary
Experienced data analyst specializing in financial data with a focus on turning complex data into actionable insights.
Key Achievements
- Led data analysis projects that improved reporting efficiency
- Developed dashboards to visualize key performance metrics
- Collaborated with cross-functional teams to support decision-making processes
Experience
Customer care
Personalized Customer Service Specifically for Delivery and Its Organization., Identifying and Resolving Problems Quickly and Efficiently, Offering Effective Solutions., Collaborating with and Organizing Other Departments to Improve Customer Service and Resolve Issues., Managing Multiple Tasks and Priorities (Including Back Office), Ensuring Proper Follow-Up on Customer Inquiries and Issues., Identifying and Quickly Resolving Technical Issues, Ensuring Users Can Continue Their Work Without Interruptions., Assisting Multiple Clients Without Compromising Service Quality., Focusing on Achieving and Exceeding Established Goals, Contributing to the Team's Success., Building Lasting Relationships with Clients, Fostering Loyalty and Trust in the Brand.
Technical Support y Customer care
Assisting Customers During Service Disconnections or Failures, as Well as Reporting Physical Equipment Outages., Quickly Identifying and Resolving Technical Issues, Providing Personalized Technical Assistance., Keeping Detailed Records of Incidents and Implemented Solutions, Facilitating Future Resolutions., Educating and Transferring Issues to Different Departments for Prompt Resolution of Ongoing Situations.